How to deal with a client - For freelancers

Well it's been a quiet month for me, summers now arrived and a lot of clients are on holiday.

So that gives me time to write a bit about dealing with clients direct if you're freelancing.

As some of you are freelancing I am guessing from time to time you'll get clients approaching you directly. Well the usual courteous mannerisms are required, try to be very formal remember you're not on ground in which you can start making jokes that's not to say you shouldn't reciprocate if he does.

Insist on meeting, it's very important to put a face to the phone call for both yourself and the client, this will give the client more confidence that he's not dealing with a cowboy and also clients like to be serviced.

You should use the meeting to ask as many questions as you can about the brief or take the brief. A lot of things aren't done very well over the phone; briefing is one of them (probably a creative thing only).

Don't act like a poor man, offer your knowledge to your client, remember you're dealing with the client direct now and as such you need to need to be on side and offer him advice even if it's a 30 minute phone call. Chances are that if he likes your advice he'll give you the job any way.

Don't be optimistic with time lines, this is a big mistake I once made with the client. Dealing with the client is very different than dealing with agencies, agencies have people that are in charge of dealing with time lines clients and budgets. If you're new to the game give yourself as much time to do the work as possible, try and factor in at least a couple of days buffer just incase the client throws a curve ball at you and if you deliver a day early then the client will love you for it.

That's it for now, your next instalment on this will be either new business or servicing the client. It really depends on how I feel unless somebody comments on how they really wants to read a particular title of course.